Types of Feedback: Feedback constitutes important pieces of information that help make better decisions. Businesses that top the market are those striving for making their feedback better by offering higher quality services.
When feedback is proper, it benefits all the stakeholders – provider, receiver and others involved in the transaction. Feedback happens when a situation leads to a predetermined behavior.
For instance, customer feedback is how buyers react to business’s product, service, the way they market their product/service. Feedback is inexpensive, effective tool but it has been found that it’s one of the most overlooked aspects of business.
It’s common knowledge that when there’s feedback when a company sells – there is feedback both positive and negative. A common perception is that the feedback should be balanced.
We discuss here different types of feedback and how they’re useful in ensuring better working model. Feedback or a set of feedback could be negative, are perceived: positive, positive feedforward and negative feedforward feedback.
Negative feedback implies refusing or denying. This accrues because of past behavior. Negative feedback helps businesses to manage the comments and take the right measures at the right time.
Positive feedback happens because of the past behavior that brings a good perception of the business. The behavior led positive feedback should be managed and repeated.
Negative feedforward leads to corrective behavior. These comments are about future behavior.
Positive feedforward is the comments that would help make the performance better in future. It’s important to balancing feedback. For this, you need do the following.
You need to focus on each of pieces of feedback. And, ensure you share your feeling. Ensure you include examples in each category of feedback.
Make relevant questions on all the four aspects. Ensure you make the question such that people do not feel you’re not interrogating them. You should ask them their own feelings and ask for suggestions to improve the scenario.
When furnishing ideas, ensure you couple them with ‘and’ and not ‘but.’ The problem with ‘but’ is that it negates all the positive achievements made by using and.
You need to have a balanced feedback and you have considered the future of our business. Future is important. You cannot change the past. However, you can plan ahead and get ready for the future challenges.
The feedback on past performance helps you build an effective strategy. The past performance would be a solid model for framing the strategy to face the challenge in future. It’s sensible to focus on future. It’s most important, and therefore should be emphasized the most.
We, at Ikvox, developed a product that can help you in collecting feedback known as Feedbot. Feedbot manages and serves the feedback on the go. You can manage to deal with feedback regardless of where you are – office, home, or on the go using a Mobile App.
Collecting feedback is an important task in building the correct feedback. This is so because feedback thus collected would be the foundation for the next course of action management.
Today, contrary to the older methods of collecting feedback physically written/printed has given way to the digital collection of feedback. Collecting the feedback digitally ensures there is no human error or bias in favor or against any proposition.