Serving delicious food isn’t the only requirement of a restaurant, creating mesmerizing guest experience matters too. Majority of us dine out in our day to day routine. Well, we not only dine out for cuisines but for exceptional customer service and memorable experience as well.
Thus, it becomes mandatory for the restaurants to serve their customers with delicious food along with great hospitality.
The question arises is how can you create a memorable guest experience for the customers? Is greeting them the only essential thing? Alternatively, dropping the prices will create the magic?
If you are daydreaming with such thoughts, keep them aside. Take out a minute and go through this article thoroughly. This post has got some surprising ways that will surely aid you in improving the guest experience at your restaurant.
Table of Contents
How to Improve Guest Experience at a Restaurant?
First Impression is the Last Impression!
What do you do as soon as a guest enters your house? You greet them with a smile, right? That’s what you should do with the customers. Customers are your God. It’s not just what you say; it’s how you say. The way of speaking is the key. The body posture and the physical appearance matters as well. All this can affect the way a customer glances at your entire “package”.
Find a combination of marvelous words, body language and greet with a smile. Do remember one thing that the way you perform could attract the customers in the way you would not have imagined of.
Meet and Exceed the Customer’s Expectations
Whenever a new customer visits you, they have some expectation from you and your staff. They assume the way you serve, the way you greet, the speed of delivery, everything before the visit. They would have read about you or heard from some friend. This always creates an assumption in their minds.
Now, this is your responsibility to meet the expectation of a customer and even exceed them, if possible. From an excellent dining restaurant, one expects delicious food served professionally with love.
The Customer is Always Right!
Well, it is not necessary that the customer is always right. He/She might complain rudely for no legit reason. As an owner or manager, it is your job to control the situation.
The most appropriate way for this could be making the customer comfortable by proving him/her right. Let the situation go, and this will make sure that the customer gets satisfied. This has been a psychologically proven fact – taking a pause eases stress/dis-satisfaction level to a large extent. In the hospitality business, this is a much-needed criterion.
Collect the Feedback from Customers
Well, taking feedback from the customer is ignored by the majority of the restaurants. But believe us, this could be the most useful thing for growing your restaurant. At the end of the meal, ask the customers for feedback. This won’t take more than a minute.
The best way to get a customer’s feedback is by using a digital feedback system. Check out our Restaurant Feedback System for more details & features offered by the tool. This feedback will aid you to improve the services, staff, food and almost everything. Choose the question wisely and keep them simple.
Start a Loyalty Program
Once the customer has enjoyed your delicious food, hospitality, and the atmosphere, ask them for the loyalty program. In this program, you can provide a yearly membership with some percentage off coupon on the purchase of a specific amount. This will surely make the customers talk about the cuisines and make them visit your place more often.
Observe the Managers
The managers are your rooks on the board. Have a check on them frequently like the way they treat guests, the way they take the feedbacks, etc. Moreover, do remember that the manager or the owner should always take the feedback from the customers.
This will make a bond between the customer and the staff resulting in better Guest Experience in restaurants. You can track the managers or employees of your restaurant using our Restaurant Feedback System
Wrapping up
Maintaining a restaurant isn’t everyone’s cup of tea. The place is yours; make it a better atmosphere for the customers. Give them a memorable experience. All this will make sure that the customer is delighted and visits more often
Did you like our ideas for improving the Guest experience at a restaurant? Have some more unique ideas to improve even better? Feel free to share your thoughts with us in the comment section down below and don’t forget to check our product to automate all the above-mentioned tips