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Hotel Guest Feedback Management System
Collect on-premises feedback from Guests using Hotel Customer Feedback Software installed at different locations using Kiosks. Custom Tablet Kiosks for feedback collection makes the capturing of feedback much easier during check-in, check-out and at pools, spas, and hotel restaurants. All the feedback is sent to the hotel managers in real-time, and the Hotel Feedback management software works at multi-region setups without any hassle!

  • Fully Customizable
  • Fast & Secure
  • Multi-Location Kiosk Support

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Hotel Guest Feedback Management System

MULTI-CHANNEL HOTEL FEEDBACK SYSTEM

A Digital Feedback Solution for hotels enables every hotel in capturing not just feedback but also complaints, grievances, suggestions, and ratings by giving them a platform right then and there in the hotel premises. It allows the Hotel Management to rectify instantly what the guest needs to be corrected before they rant anywhere else
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Instant Notifications

Instant Notifications

All the feedback provided is sent instantly to the Hotel Managers. These Instant Alerts & Notifications on Low Ratings can help take suitable actions to solve the issue as early as possible making the Guest Experience better
CRM

CRM

Our Hotel Guest Feedback Solution comes with built-in CRM feature to manage the Hotel Guests in a sophisticated manner
Customer Delight

Improve Customer Delight

Real-Time collection of grievances and resolution helps in improving Customer Delight. All this can be done using the dashboard or from the mobile app with the feedback system installed.
Customizable Queries

Customizable Queries

Customizable Queries is the USP of our Guest Feedback Solution. The kiosks set up at various points of a hotel say at Hotel Restaurants, Bars, Spas, Pools, Gym’s, and clubs can have a different set of queries in the feedback collection workflow
Multi-Branch Support

Multi-Branch Support

Not just Multi-Location support our guest feedback solution can be deployed at multiple branches at different locations that below to a single hotel organization
Kiosks

Kiosks

Our software was developed to support the cross-platform environment and can be deployed on Kiosks, Tablets, PCs and Mobile Devices. Hotel Feedback System Kiosks can be set up at various places of Hotel Premises to improve Guest Experience

WHERE TO SET UP HOTEL FEEDBACK COLLECTION SYSTEM

Cross-Platform support is one of the best features we wanted to provide with our solution. With this Hotel Owners can implement our Guest Feedback System at multiple locations on multiple devices independent of the operating system they run on. Devices like standalone Kiosks, Tablets and even mobile devices can run the software and collect the feedback while staying synchronized for a seamless functionality
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Reception
Reception

Reception

The reception area is the primary place to have the software as it has features like CRM, CEM that can be a lot of help at the reception
Hotel Room
Hotel Room

In-Room

Best place to collect guest feedback in Hotels would be to place standalone tablets with the software installed in the guest’s suite
Hotel Restaurants
Hotel Restaurants

Hotel Restaurants

Feedback collection can be streamlined in restaurants that are in the hotel premises, and you can learn more about it here
Spa
Spa

Spa & Gym

Spa/Gym area has a significant impact on improving guest delight. Capture the likes/dislikes of the Hotel Guests and take suggestions to improve the facilities.
swimming-pool
swimming-pool

Pool & Clubs

Floor mounted feedback kiosks in the pool area can help collect guest feedback. All the feedback queries can be customized according to the area where the kiosks are installed
conference room
conference room

Conference Rooms & Cafe's

Our Real-Time Guest Feedback collection and address resolution feature come in handy when the feedback/complaints are raised using the devices installed in conference rooms which need quick resolutions.

MIGRATE TO THE REALTIME HOTEL GUEST FEEDBACK SYSTEM

Guest Satisfaction metrics can be measured using our Real-Time Hotel Guest Feedback Software. Work on the suggestions and complaints posted by the Guests during their stay to create excellent guest experiences improving guest retention
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Hotel Guest Satisfaction Measurement

Hotel Guest Satisfaction Measurement

The guest satisfaction rate is the most crucial metric for Hotel growth. Customizable queries at kiosks placed at appropriate places in the hotel premises help maintain the rate high

Actionable Insights

Actionable Insights

Get insights that can make a difference. With the help of word cloud in the dashboard, you’ll get a clear understanding of how good/bad the feedback is — these insights help make right decisions quickly which impacts in the growth of Guest Experience

Hotel Staff Management

Hotel Staff Management

Hotel Management is never more comfortable with our Hotel Feedback Management system it’s effortless to manage all the employees. With the built-in CRM that integrates staff details assign tasks to the Hotel Employees and track their performance regularly.

Multi-Lingual

Multi-Lingual

Guests come to stay in your hotel from different places all over the world, and they speak different languages. No Problem, We got a solution – Our software comes with Multi-Lingual support to tackle this. You can let them choose in which language they need to provide feedback in

Real-Time Reporting

Real-Time Reporting

Hotel Managers can get reports regarding performance, assignments and feedback straight from the dashboard. The robust reporting system provides enough insights to manage a large team of Hotel Staff with just a few clicks of buttons on the software

Manage Complaints Faster

Manage Complaints Faster

Turn captured feedback into complaints in real-time and assign appropriate team in moments for a faster resolution making the hotel guests happy! All this can be done straight from the dashboard.

Guest Experience Management
CEM

Guest Experience Management

With the help of Customer Experience Management, Hotels can keep track of the Guest Feedback in real-time and assist them accordingly for better Guest Experience
Hotel Staff Details
RECEPTION DESK

Hotel Staff Details

Managing staff like Hotel Managers, Receptionists, Waiters, Room boys and Service workers in various departments and locations is much more comfortable and can be done using the mobile app along with web dashboard.
Hotel Ticket Management
RAISED/PROCESSED

Ticket Management

Built-In tickets section helps provide precise info to the concerned team about the issue that the Guests are facing during their stays such that those issues/complaints get resolved as early as possible.
Guest Suggestions
OPINION

Guest Suggestions

Guest can leave suggestions with the help of Guest Feedback Management System. These suggestions can help improve the guest experience when new or the old guests revisit the Hotel down the line
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