We started the company and were redefining what best solution we can give for problems in feedback systems. Coming together as a team with the right talent, mindsets and aspiring entrepreneurs wasn’t easy. Nonetheless, we found the super hero pool of people with amazing skills and attitude. We headed with our research and identified the pain points in feedback collection and utilizations.
We developed the feedback system with CRM and data analytics reporting gave it a spinal support. We did sampling of our products and approached different industries to understand to what extent it solved their issues. It was well received and our baby grew stronger with the TEZ incubation.
We are a tech enabled product based company. We provide smart solution aimed to ease the life of customers.
One of our products – Feedbot – aims to develop products which help in the growth of business by means of Digital Feedback System. Our team has designed the products to help the business understand its customers and mapping their experience so as to have an increased number of satisfied customers.
Feedbot lays its premises on the thought process of increasing customer satisfaction from all walks of life. The products from the company are centred around the value to bring close customer-brand communication. It proposes to increase brand loyalty and an increase in footfall, as well as repeated footfalls. We want to touch the lives of customers by means of treating the brands as an individual person, who takes a keen interest in enhancing the customer experience.
The automation of most of the system has led to increasing in manual efficiency and decrease in human intervention errors. The GO GREEN initiative around the Customer Experience Management system, adds a boost to the environmental values. We are committed to the progressive increase in customer satisfaction, and thus relating to increased happiness levels in the society as a whole.
The range of products from Feedback management to adding accountability to the system, by means of CRM, helps achieve the CEM in an effective way. We are continuously striving to add more value to this customer-brand engagement and look forward to having you on board.
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